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Privacy policy

Last updated: 13 October 2026

This policy explains how Marketing Agency Brisbane ("we", "us", "our") handles your personal information. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

2. What personal information we collect

  • Enquiry details you give us through our form: name, email address, phone number, business name, the service you need, your budget and your message.
  • Communications such as emails and call notes when we respond to you.
  • Technical and usage data such as IP address, browser and device type, pages visited, referring site and date/time of visits.
  • Cookie data (see section 11).

We do not ask for sensitive information (such as health or financial details). Please don't include it in your message. You can browse the site without giving us personal information; we can't respond to an enquiry without contact details.

3. How we collect it

  • Directly from you when you submit the enquiry form, email or call us.
  • Automatically through our website hosting, form processing and any analytics tools when you visit the site.

4. Why we collect and use it

  • To respond to your enquiry and discuss your marketing needs.
  • To prepare proposals and provide marketing services you request.
  • To operate, secure and improve this website, including preventing spam and misuse.
  • To send you marketing communications where permitted (see section 7).
  • To meet our legal obligations.

5. Who we disclose it to

  • The Brisbane marketing provider who responds to your enquiry. Your enquiry may be shared with a Brisbane marketing provider so they can contact you and provide the services you ask about.
  • Service providers who help us run the website, such as Netlify (website hosting and form processing), email and analytics providers.
  • Others where required or authorised by law.

We do not sell or rent your personal information.

6. Overseas disclosure

Some of our service providers store or process data outside Australia. In particular, Netlify hosts this website and processes form submissions, and may store data in the United States and other countries. Where we disclose information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs.

7. Direct marketing and opting out

We only send marketing emails in line with the Spam Act 2003 (Cth) and APP 7. Every marketing email includes an unsubscribe link, or you can email hello@marketingagencybrisbane.au to opt out at any time.

8. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including using reputable providers, encrypted (HTTPS) connections and restricted access. We keep information only as long as needed for the purposes above or as required by law, then delete or de-identify it.

9. Access and correction

You can ask to access the personal information we hold about you, or ask us to correct it, by emailing hello@marketingagencybrisbane.au. We'll respond within a reasonable time, usually 30 days. If we refuse a request, we'll explain why.

10. Complaints

  1. Email your complaint to hello@marketingagencybrisbane.au with details of your concern.
  2. We'll acknowledge it promptly and aim to resolve it within 30 days.
  3. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au or 1300 363 992.

11. Cookies and analytics

Cookies are small files stored on your device. Our site may use essential cookies and analytics tools to understand how visitors use the site in aggregate. You can block or delete cookies in your browser settings; the site will still work.

12. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.